Shipping
You are currently on the Essentiel Antwerp website for Germany. For shipping outside of the Germany, please select a different location in the top bottom corner.
We only ship within the European Union. For deliveries outside of the EU, please consult the section on international orders.
Delivery via DHL
Essentiel Antwerp works together with DHL to offer the best possible shipping service.
DHL delivers on business days between 8 a.m. and 5 p.m and DHL will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You can for example choose to have the package delivered to a DHL parcel shop near you or to a different address. You will receive an e-mail once your package has been delivered.
Was your package delivered to a DHL Parcelshop? Please be sure to bring identification when you go collect the package. You will have 10 days to pick up the package before it returns to Essentiel Antwerp. We will then contact you to arrange a new delivery. Please note that additional costs may apply.
— We aim to offer same-day shipping for all orders placed on weekdays before 3pm (CET).
— DHL does not deliver on Saturday, Sunday, and bank holidays.
— At the moment it is not yet possible to have an online order delivered to a Essentiel Antwerp store.
Estimated delivery time
Essentiel Antwerp will make every effort to deliver your order as quickly as possible.
Germany — 2-4 business days *
If you have not received your delivery in time, please track your order or contact our Customer Service team at: service@essentiel-antwerp.com
* Delivery times go into effect the business day after you place an order and are indicative. During busy periods, such as the end of the year or during sales, dispatch and delivery may take longer than usual.
Rates
For Germany we offer free shipping for orders over € 150.
For orders below € 150, a shipping cost of € 8 applies.
Returns
For our German customers we offer complimentary return shipping via DHL. Find more information here.
Gift cards
A digital gift card will be sent to the specified e-mail address in a matter of minutes.
A posted gift card is sent to you on the same day or the next working day, free of charge.
International orders (outside of the EU)
We currently only ship and support services within Europe. If you are based outside the EU and still wish to purchase from our website, you can do so on your own initiative by using an independent parcel forwarding service. There are a number of them (depending on your location) which offer an effective workaround solution in global delivery.
If you have any other questions, please do not hesitate to contact our Customer Service team via: service@essentiel-antwerp.com
