At Essentiel Antwerp, we want to ensure you're shopping safely. If you’ve come across a website that looks like ours but aren’t sure if it’s genuine, follow these steps to verify its authenticity:
How to Verify a Website:
1. Check the URL:
- The official Essentiel Antwerp website is www.essentiel-antwerp.com.
- Ensure the URL includes https:// at the beginning for a secure connection.
2. Look for SSL Security:
- A legitimate site will have a padlock symbol in the address bar, indicating a secure, encrypted connection.
3. Official Contact Information:
- We will only send communication from these email addresses: service@essentiel-antwerp.com or service@essentiel-antwerp-email.com for e-mails from customer care or any e-mails regarding your online order or news@essentiel-antwerp-email.com for newsletters.
- Double-check any email you receive against these domains to avoid phishing scams.
4. Verify Social Media Accounts:
- Check for verified profiles on our Instagram and Facebook. We will never request sensitive information through social media and our advertisements will link to our official websites only.
5. Look for Reviews or Feedback:
- Use trusted review platforms to check if the website has customer feedback. If the website is new and has no reviews, proceed with caution.
6. Report Suspicious Sites:
- If you're unsure whether a website is legitimate, contact our customer support team at service@essentiel-antwerp.com for verification.
- You can also report the website to local authorities using the following links:
- Belgium: https://meldpunt.belgie.be/meldpunt/
- Netherlands: https://www.politie.nl/aangifte-of-melding-doen/aangifte-van-internetoplichting-niets-ontvangen.html
- France: https://www.service-public.fr/particuliers/vosdroits/N31138
- Germany: https://www.vzhh.de/fake-shop-melden
