Shipping
You are currently on the Essentiel Antwerp website for the US. For shipping to Belgium, Germany, France, the Netherlands, the UK or other EU countries, please select a different location at the bottom left corner.
We only ship within the European Union and to the US. For deliveries outside of these countries, please consult the section on international orders.
Delivery via DHL
Essentiel Antwerp works together with DHL to offer the best possible shipping service.
DHL delivers on business days between 8 a.m. and 5 p.m and DHL will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You can for example choose to have the package delivered to a DHL parcel shop near you or to a different address. You will receive an e-mail once your package has been delivered.
Was your package delivered to a DHL Parcelshop? Please be sure to bring identification when you go collect the package. You will have 10 days to pick up the package before it returns to Essentiel Antwerp. We will then contact you to arrange a new delivery. Please note that additional costs may apply.
— We aim to offer same-day shipping for all orders placed on weekdays before 11am (CET).
— DHL does not deliver on Saturday, Sunday, and bank holidays.
— At the moment it is not yet possible to have an online order delivered to a Essentiel Antwerp store.
Estimated delivery time
Essentiel Antwerp will make every effort to deliver your order as quickly as possible.
United states — 2-5 business days *
If you have not received your delivery in time, please track your order or contact our Customer Service team at: service.US@essentiel-antwerp.com
* Delivery times go into effect the business day after you place an order and are indicative. During busy periods, such as the end of the year or during sales, dispatch and delivery may take longer than usual.
*Please note it might take some additional time for your delivery to pass US customs.
Rates
For the Unites States we offer free shipping for orders over $ 250.
For orders below $ 250, a shipping cost of $ 20 applies.
Duties and taxes
No extra fees will be charged for import taxes/custom duties upon delivery.
Product prices do not include local sales taxes, these will be calculated at the checkout and charged on top of the purchase price.
Returns
For our US customers we offer complimentary return shipping. Find more information here.
Gift cards
A digital gift card will be sent to the specified e-mail address in a matter of minutes.
International orders (outside of the EU and the US)
We currently only ship and support services within the EU and the US. If you are based outside of these countries and still wish to purchase from our website, you can do so on your own initiative by using an independent parcel forwarding service. There are a number of them (depending on your location) which offer an effective workaround solution in global delivery.
If you have any other questions, please do not hesitate to contact our Customer Service team via: service.US@essentiel-antwerp.com
